i1bet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by i1bet ("i1bet", "we", "us", "our") and applies to all personal data processed in connection with the i1bet online gaming platform located at https://i1bet.one (the "Platform") and all associated services, products, and features.

i1bet understands that privacy is important to Malaysian players. When you create an account with i1bet, deposit funds, place bets, or contact our support team, you are entrusting us with personal information. This Policy explains, in plain terms, exactly what we do with that information, who can see it, and what rights you have over it.

By registering an account on i1bet or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.

i1bet's data handling practices are designed with awareness of Malaysia's Personal Data Protection Act 2010 (PDPA) and the internationally recognised principles of data minimisation, purpose limitation, and storage limitation. While i1bet operates under international gaming law, we apply these principles as a baseline for data governance.

2. Personal Data We Collect

i1bet collects the following categories of personal data from players registered on the Platform:

i1bet does not intentionally collect special categories of sensitive data (such as health data, religious beliefs, or political opinions). If such data is inadvertently disclosed in support communications, it is not retained beyond the resolution of the relevant query.

3. How We Collect Your Data

i1bet collects personal data through the following channels:

• Direct provision: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions, you directly provide personal data to i1bet.
• Automated collection: When you use the Platform, i1bet's systems automatically collect technical data including your IP address, device identifiers, browser type, and session activity logs.
• Third-party payment providers: When you transact via Touch 'n Go eWallet, Boost, DuitNow, FPX, or other payment methods, limited transaction confirmation data is received from those providers to verify your deposit or withdrawal.
• Identity verification providers: During KYC verification, i1bet may use third-party identity verification services who return a verification status and risk score. The underlying documents are processed by the verification provider subject to their own data policies.
• Fraud detection systems: Automated fraud monitoring tools collect behavioural data (login patterns, betting patterns, device fingerprints) for the purpose of identifying and preventing fraudulent activity.

4. Legal Basis for Processing

i1bet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account, accept and process bets, process deposits and withdrawals, and provide customer support — all of which are necessary to deliver the Services you have contracted for.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) obligations, know your customer (KYC) requirements, and regulatory record-keeping obligations under i1bet's operating licence.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications (promotional emails, SMS notifications about bonuses) where you have opted in to receive such communications. You may withdraw this consent at any time via your account settings or by contacting [email protected].

5. How We Use Your Personal Data

i1bet uses your personal data for the following purposes:

• Creating and maintaining your i1bet account and verifying your identity in accordance with KYC obligations.
• Processing deposits, bets, and withdrawal requests and maintaining accurate financial records of your account activity.
• Detecting and preventing fraud, money laundering, account sharing, and other prohibited conduct as defined in our Terms & Conditions.
• Monitoring your gaming activity to identify potential problem gambling behaviours and, where appropriate, making responsible gaming interventions in accordance with our Responsible Gaming policy.
• Providing customer support, responding to queries, and resolving complaints.
• Sending transactional notifications (deposit confirmations, withdrawal alerts, security notifications, account status changes).
• Sending promotional communications about bonuses, new games, and offers — only where you have opted in.
• Improving the Platform through aggregated, anonymised analytics of platform usage patterns.
• Complying with applicable legal obligations and responding to lawful requests from regulatory or law enforcement authorities.

6. Data Sharing and Disclosure

i1bet does not sell or rent your personal data to any third party. We share personal data only in the following limited circumstances:

• Payment processors: Transaction data is shared with payment providers (Touch 'n Go, Boost, FPX banking partners including Maybank, CIMB, and Public Bank) solely to process your deposits and withdrawals.
• Identity verification providers: Identity and document data is shared with KYC verification service providers for the purpose of verifying your age and identity as required by i1bet's compliance obligations.
• Fraud prevention and security services: Technical and behavioural data is shared with fraud detection platform providers who process this data on i1bet's behalf under contractual data processing agreements.
• Game software providers: Certain gaming session data is shared with game content providers (such as Pragmatic Play, PG Soft, Evolution Gaming) to the extent necessary to deliver the game session and verify outcomes. These providers process data as i1bet's data processors subject to binding contractual obligations.
• Legal and regulatory authorities: i1bet will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, valid legal process, or in connection with the prevention and investigation of criminal activity.
• Corporate transactions: In the event of a merger, acquisition, or sale of the i1bet business or its assets, player data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties who process personal data on i1bet's behalf are required to do so only in accordance with i1bet's instructions and applicable data protection obligations. i1bet does not permit third-party processors to use your data for their own independent purposes.

7. Cookies and Tracking Technologies

i1bet uses cookies and similar technologies (local storage, session tokens) on the Platform. The types of cookies i1bet uses are as follows:

• Strictly necessary cookies: Required for the Platform to function, including session authentication, security tokens, and load balancing. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Store your preferences such as language settings, preferred lobby view, and last visited section to improve your experience across sessions.
• Analytics cookies: Collect aggregated, anonymised data about how players use the Platform (pages visited, time on page, navigation paths). This data is used internally to improve the Platform and is not shared with advertising networks.
• Security cookies: Used by i1bet's fraud detection systems to identify unusual session behaviour and protect your account from unauthorised access.

i1bet does not use third-party advertising or cross-site tracking cookies. You may configure your browser to decline cookies, however doing so may affect your ability to log in to i1bet or use certain platform features.

8. Data Retention

i1bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Financial transaction data: Retained for a minimum of seven (7) years from the date of each transaction for tax and financial compliance purposes.
• Gaming history: Retained for a minimum of two (2) years from the date of each gaming session for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Retained for two (2) years from the date of the last interaction, unless a longer retention period is required in connection with an unresolved dispute.
• Technical and security logs: Retained for 90 days in rolling logs, with flagged security events retained for up to twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

9. Security Measures

i1bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Key measures include:

• Transport Layer Security (TLS 1.2 and above) encrypting all data in transit between your device and i1bet's servers.
• AES-256 encryption for sensitive data fields at rest, including payment method identifiers and identity document references.
• Role-based access controls ensuring that i1bet personnel can only access personal data necessary for their specific job function.
• Two-factor authentication (2FA) available to all Players for account login, and mandatory for i1bet staff accessing administrative systems.
• Regular independent security audits and penetration testing of the Platform.
• 24/7 automated fraud and intrusion monitoring with real-time alerting for anomalous access patterns.

Despite these measures, no internet transmission or electronic storage system is 100% secure. i1bet will notify affected Players promptly in the event of a data breach that is likely to result in a risk to their rights and interests, in accordance with applicable notification obligations.

10. Your Rights Over Your Personal Data

As an i1bet player, you have the following rights regarding your personal data. To exercise any of these rights, contact [email protected] from your registered email address:

• Right of access: You may request a copy of the personal data i1bet holds about you. i1bet will respond to verified access requests within 30 days.
• Right to rectification: If your personal data is inaccurate or incomplete, you may request that i1bet correct or update it. Basic account details (name, address, contact number) can be updated directly in your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to i1bet's legal obligation to retain certain records (see Section 8).
• Right to restrict processing: You may request that i1bet restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data while i1bet investigates.
• Right to withdraw consent: Where processing is based on your consent (marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal. Withdraw via account settings or by emailing [email protected].
• Right to object: You may object to processing of your personal data for legitimate interests purposes. i1bet will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

11. International Data Transfers

i1bet operates as an international online gaming platform. Your personal data may be transferred to and processed in countries outside Malaysia where i1bet's servers, service providers, or operational teams are located. Such transfers are made subject to appropriate safeguards, including contractual data protection clauses binding the recipient to data protection standards consistent with this Policy. By using the i1bet Platform, you consent to such international transfers of your personal data.

12. Children's Privacy and Age Restriction

i1bet does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly intended for adults aged 21 and above. i1bet employs age verification controls during registration and KYC processes to enforce this requirement. If i1bet becomes aware that personal data has been collected from a person under the age of 21, the account will be suspended immediately, the data deleted, and any deposits returned subject to verification of payment source. If you believe a minor has created an account on i1bet, please contact [email protected] immediately.

13. Changes to This Privacy Policy

i1bet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. Material changes — those that affect your rights or how your data is used — will be communicated to registered Players via the email address on file at least 14 days before taking effect. The "Last Updated" date at the top of this page reflects the current version. We encourage you to review this Policy periodically. Continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Policy.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or i1bet's handling of your personal data, please contact our support team:

• Email: [email protected]
• Response time: Within 48 hours on business days
• Language: English and Bahasa Malaysia

For questions related to the legal terms governing your account, please refer to our Terms & Conditions. For information about responsible gaming tools and support resources, visit our Responsible Gaming page.